I ship products people trust, at any scale.

Co-founded and grew a social fintech start-up from its first customer to over 2 million users in less than 3 years. It was acquired in 2021 and I stayed on to lead product strategy and execution, and oversaw the entire product lifecycle. Also, scaled the customer success team from working solo to leading a team of 15+ specialists. Drafted and designed content strategies across multiple platforms, enhancing early brand awareness and product adoption prelaunch.

Created core player facing UI/UX foundations for a US gaming platform. I bridged user research with a scalable design system that unified the experience across web and mobile. To reduce player friction, I conducted user research, mapped user flows, to create low-fidelity wireframes and refined them into high-fidelity dashboards therefore enhancing the overall user experience of the platform.

Led the product strategy and people operations for a B2B & B2C fintech startup, navigating the product from MVP to launch in 6 months. By implementing a high-impact prioritization framework, I led a cross-functional team across product, design, engineering, and customer success, using user testing to eliminate critical friction points to deliver a seamless day-one experience for users.

Managed end-to-end customer support operations, including order placement assistance, inquiries, refunds, and order tracking. Coordinated bug escalations with engineering teams, monitored issue resolution progress, communicated updates and feedback to users, and conducted follow-ups to ensure high customer satisfaction.

Managed administrative operations for a multinational organization, streamlining workflows, recordkeeping, and processing systems to improve operational efficiency by 40%. Transformed fragmented administrative processes into organized systems, and introduced process improvements that enhanced day-to-day operations and overall productivity.